Refund policy
RETURNS & REFUNDS
We stand behind everything we drop. If something isn't right, we'll make it right.
30-Day Return Window You have 30 days from the date you receive your order to request a return. To qualify, your item must be unworn, unwashed, and in its original condition — tags attached, original packaging intact. Hold onto your receipt or order confirmation as proof of purchase.
To start a return, reach out at lde@everythingbotf.com. Do not send anything back without contacting us first — unrequested returns will not be accepted.
Once approved, send your return to: 24 Callahan Lane, East Hartford, CT 06118
We'll provide a return shipping label and instructions after approval.
Damaged or Wrong Item? Inspect your order when it arrives. If something is defective, damaged, or just not what you ordered, contact us immediately. We'll evaluate and handle it.
Exchanges We move fast. The quickest way to get what you want is to return your item, and once accepted, place a new order for the right one.
Refunds Once we receive and inspect your return, we'll notify you of the outcome. If approved, your refund goes back to your original payment method within 10 business days. Bank processing times vary, so give it a little room. If 15 business days have passed since approval and you haven't seen it — email us.
No Returns On: Sale items and gift cards are final sale.